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Frequently Asked Questions

Frequently Asked Questions


Currently L'Alpina Water is only shipped within the continental 48 US States.
We offer shipping via FEDEX Ground, 2 Day and Next day air delivery.
If your order was placed during the weekend or on a holiday, it will ship on the following business day.
Purchases subject to state taxes where applicable.


All our waters are packed in highly corrugated boxes to ensure their safe arrival. We treat our water as if it was a fine spirit. Please read more at How do we ship your order?

Our Claims

Our L'Alpina water is arguably the purest high pH water available. Please refer to our comparison section for the analysis reports demonstrating the true premium nature of our 9.5 and 7.3 variety of water.


Please contact us as soon as possible to cancel your order by emailing us at orders@lalpinawater.com or calling us at (888) 983-0054.
Once shipped, an order cannot be cancelled.


All sales are final. Contact us at orders@lalpinawater.com or call us at (888) 983-0054 in case you receive a wrong order. We will correct our mistake.

Damaged Product

Contact us at orders@lalpinawater.com or call us at (888) 983-0054 in case your order arrives damaged.

Other Questions

For other questions please contact us at orders@lalpinawater.com or call us at (888) 983-0054.